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Talking about PC Tech Support - Computer Desktop Software & HardThe storevault by netapps had some fantastic features but inevitably netapps could not support the unit and because it was no longer cost effective to do so.
Outlook 2007/2003 Profile Registry Entries Location for UsersYou may need a quick way to remove an Outlook 2007 or Outlook 2003 profile or two from a desktop computer running Windows XP or Windows Vista. Although you can access the email profiles through the Mail control panel application, another method to completely remove the profiles or in case for whatever reason the Mail control panel applet does startup or work properly (might hang at startup, prompt for a password, take long to timeout while loading bad information).
Windows stores the registry settings for Outlook profiles in the following location.
HKCU\Software\Microsoft\Windows NT\Current Version\Windows Messaging Subsystem\Profiles\{user id}
The image below displays the location in the registry where the Outlook 2007 and 2003 email account profiles are located.
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Disable AutoPlay For External USB, DVD, & CD-ROM Drives.Autoplay can be disabled for all drives by changing a setting in the computer's Local Group Policy. This action will effect all users of the desktop. The same setting can be applied in a domain environement at a Domain level or at an OU container (Organizational Unit) in Active Directory.
On a local computer click on Start > Run then type gpedit.msc and click Open. The group Policy Editor will MMC console will open. Once opened, click on Computer Settings then Click on Administrative Templates then Click on system. On the right window pane scroll to find "Turn Off AutoPlay". Click the state to edit then change the setting to Enabled. Yes, you need to choose "enabled" to disable the feature. It's a true false thing, the item is "Turn off Autoplay" , which is what you want so it must be true - enabled.
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Start VMWare OS install from ISO imageAnother nice feature of VMWare is that you can easily start a virtual machine installation from an ISO image. This comes in handy if you want to experiment with different operating systems but want to start the installation from a network drive where you have images stored or don't have a DVD drive. With this option you don't even need to bother purchasing one or even concern yourself with finding one at all if you have a share you can access for the install.
After you've named your virtual machine and allocated the drive space you intend to use for it, click on the virtual machine settings hardware tab. highlight the CD-ROM and in the properties pages on the left, click on the Use ISO image option. The just browse to the location the image is stored. It can be stored on the local drive of the host system or on a network drive the host system has access to. Then click OK and and start the virtual machine. If you are installing Microsoft Vista for example, as I did to experiment, the installation begins from the drive based image rather than a DVD-ROM drive. I have a DVD drive installed and it's supported and works but just had to experiment with this option to see if will really work.
A plus to using this method if you have the option to is that it's also much faster than using a standard DVD drive. Although the speeds of optical drives is amazingly fast and getting faster, it won't beat a decent network or local drive speed for installing a large sized operating system such as Vista. This is especially useful if you have to install several times or to several machines. Just copy the ISO to an external drive, take it with you then connect to any machine to install.
Dlink DWL2100 APDLINK D-link DWL2100AP - great little wireless access pint for the price.
Product Features:
This wireless AP cost less than 70 bucks and it's range was surprisingly great. I had to install this for a customer and for the price (I think I actually overpaid for it too just slightly) I think it can be found for less than the 70 dollars the customer did pay for it. It's well worth it. It setup in minutes - literally. I had the wireless access device configured and ready to go in minutes. Getting it in place was another story. The wireless AP was going in a cabinet in a medical practice. The cabinet is filled of course with medical supplies.
The wireless range with the office was absolutely awesome, but the customer wanted to allow their assistance to be able to leave the room and go out to a reception/appointments area. Well to my surprise, and for 70 bucks, I had full strength with no problem. That was the cabinet backwall (particle board) a wall it was nailed on, another wall that included a bathroom to the next wall a close and another wall into an open area - full strength.
For security, I hope your not just using WEP anymore, I used WPA with PSK. It has an auto encryption that somehow knows if you setup your laptop with AES or TKIP - awesome.
PC Remote Control on the WebRemote Support SolutionIf your involved in tech support you must have had experienced the need to have a remote support solution to help you get remote access to a computer over the Internet.
Someone you know calls you with a computer problem that you know if you were on the computer you can solve in minutes but instead you have to try and walk your friend or colleague through the steps you would have done bit now over the phone. This just drags out the problem and could be quite frustrating depending on how skilled the person at the computer is.
There's a better way, PC remote control software that gives you the ability to remote access and remote control computers over the web to provide real-time online support almost instantly. You may have heard of some of the big names like gotoassist and logmein (but they are pricey). For a remote support solution that consists of remote computer control software for PC remote control right over the web there are other options. One of the best I've found so far and totally affordable is one at this web site, www.4remotesupport.com. They have a remote support solution that lets your users download remote PC control software through their browser for computer remote control through the web. Microsoft has their remote assistance software that works well too but it is a little clumsy (at least to me), this is on purpose, for some end-users. The reason Microsoft made their software seem harder to use is because of the all the security threats that exist. Making computer remote control software too easy to start, and built right into the operating system, is a dangerous scenario.
Microsoft also has Live Meeting. It's a conferencing first, and a PC support application second application that is very robust but again a little pricey for computer support software. It has every bell and whistle imaginable and it works too! Microsoft makes some nice products Live Meeting is just another one of those products. Another giant corporation with a remote tech support software application for remote PC support that consists of remote PC control software that is accessed via the web is Cisco's meeting place. Again, this was a conferencing first and PC remote support second application but it works well and available for several platforms (I may be wrong on the multiple platform part). none the less, it provides techs with a remote support software that's basically remote support software except for the conferencing part. It can easily be determined why Cisco purchased this company that had developed this PC remote control software solution. Their own support staff needed to provide support to their customers. What better way than with computer remote control software that allows remote computer support through the web quickly. With thousands of hardware and hundreds of thousand of customers to support, remote computer control software is the best way to address the issues of so many of those clients.
Keeping a mobile support staff ready to commute to all the locations their equipment is located globally would have drove their profits so down that we would not have seen the expansion of the company. Remote tech support software through remote support on the web makes economical sense. When the big mega giant corporations are either developing their own brand of computer support software as in the case of Microsoft or like Cisco, purchasing a company that has already developed it and using to provide tech support their world wide customer base, it shown us just how important this type of software is. When so much time and money is invested in applications such as these by companies that provide support remotely to their own customer base and have to report to 5hare holders as to where all of the invested time, money, application development and resources have gone, we know it's important.
Most of us don't have the resources to develop our own remote support solution. We have to rely on selecting from the available products and services available on the market today, and there are quite a few. Many are basically selling us an exe program that has our network configuration built into it. That's all well and good but the substance and logic of understanding of today's tech world is not there. Networks are dynamic, computers are dynamic. Support tools to provide tech support have to dynamic as well. Why purchase a program that's obsolete the moment you try to use it from another office, computer, or network. There are better applications of computer support and solutions for computer remote support on the web available and once again, I return to the same point, they don't have to cost an incredible amount of money either.
Remote Support Software Solution
PC remote support software for desktop remote control support over the Internet for fast customer pc remote support and problem resolution. Customer support doesn't always have to mean sending technicians and engineers onsite. Truck roles can be reduced if there is no equipment to install. Servie after the hardwaer installation can increase customer satisfaction with your support services or value add with this PC remote control support solution that's both cost effective and effective to provide remote computer support online. PC remote support should have to come with a budget busting price making it almost cost prohibitive. This solution for remote desktop support is packed with features the big players have and yet simple to use for your end-users.
With so many vendors offering remote support software for desktop support solutions over the web, there those that have some great technology and big companies behind them with huge R & D departments and a programming staff that's enormous. Working many hours trying to provide effective online computer remote support software for tech support departments and staff. There are other that sell for remote PC tech support software and remote assistance software just a plain old executable desktop program that has your IP address for the software to connect to for remote PC control access.
There's also a large number of free programs and some services available as options for providing remote desktop support to remote computer clients on the web. Many of which work satisfactorily. Many of them are a free version of some of the paid programs. For example a prover may have a system that a commercially available product that has no restrictions on the number of remote computers a tech or account can access and support. Then, by limiting this product they could offer a pricing for the limited version which could be free if the provider decides on it.
The limitation is often the number of remote computer clients a technician can access within a given time window. This often works well for tech support departments and organizations that work mostly on-site and have the occasional need for remote desktop access and remote control for support. These are normally service based or web-based applications for tech support. Then there aer the other free versions of executable that are generally made up a program that has the technician's configuration (information about how to connect to the technician's computer) built into them. The free programs may require the user to build there own program and this may require some additional skill but work well in that the program is not limited in the number of remote desktop connection or connections they can have with of course no time window for those connections either.
Remote Offsite Backup - SimpleTech NAS 500 UnitSimpleTech (STI-NAS/500) (STINAS500)
I picked this SimpleTech NAS unit out for an off-site backup project I have. This unit from SimpleTech has 500MB storage. It has a network interface so I won't be locked into a USB connection to a desktop. Although USB is fast, the computer is going to have XP on it and not a true server OS. In the past when trying to copy large amounts of data to an XP system, about half of the data made and the copy failed. I think there is a limitation placed on the desktops operating system to have users get a copy of the server OS's available to perform similar functions. For this project I decided to get a NAS device. This is definitely low end for NAS storage but all I need is a lot of drive space through a network connection. This unit has a single 7200 RPM drive and is essentially a hard drive with a NIC. It's transfer capacity should be enough to copy a couple of hundreds of gigs of data without failing. At least that is what I'm going to find out.
Computer Remote Support SoftwareIf you need to remote control desktops on the Internet for support try this computer remote support software for on-demand remote desktop control over the web. To manage and support pc or give your self access to other networking devices such as the NAS storage devices, it works through firewalls and isn't just an executable with your IP address configured in it. It's a decent online remote support solution for remote PC tech support. Remote access and control software can be costly but this solution for remote support is an affordable one. Not as well known as the big players in the technology market but they are offering a service and product that should help them get a foothold in a fast growing technology industry and some of the featuires they offer are unique in their pricerange that they're being emulated and copied by other competative new comers. Prior additional article on support software topic.
Interphase Unleashes AdvancedTCA and AdvancedMC Product PortfolioSource: Yahoo News
May 31, 2006
Interphase Corporation (Nasdaq:INPH - News), a leading international supplier of next-generation networking technologies, today announced a comprehensive portfolio of AdvancedTCA® and AdvancedMC(TM) products. The product line covers a broad spectrum of functions, including multiple types of I/O, packet processing, security encryption and carrier blade building blocks, executing on the company's strategy to provide its customers with a broad range of product solutions that smooth the migration from existing TDM infrastructure to packet-based networks. The Interphase AdvancedTCA and AdvancedMC portfolio serves a wide range of applications, enhancing next generation network elements.
Building on the company's expertise of providing best of breed I/O offerings, the Interphase AdvancedTCA and AdvancedMC portfolio includes a 10 Gigabit Ethernet carrier card, network interface cards, communication processors, network processors and security processors. Google announces software deal with DellSource: Fresnobee
Google on Thursday confirmed a long-rumored deal that will bundle some of its software on Dell Inc.'s personal computers, providing the online search engine leader with another potentially potent weapon in its fierce rivalry with Microsoft Corp.
"It's a really big deal for both companies," Google CEO Eric Schmidt said Thursday at an Internet industry conference in Las Vegas. "It's very good for them and very good for us." Financial terms weren't disclosed, an indication that the amount being paid isn't large enough to affect either of the companies' finances. Wall Street closes higher on home sales news NEW YORK — Wall Street showed signs of life Thursday, closing sharply higher after a drop in existing home sales and sturdy economic growth calmed investors' inflation jitters and motivated them to buy stocks following a two-week decline. WinInfo Short Takes: Week of May 29Source:WinInfo
WinHEC was a busy, wonderful zoo. By this, I mean it's always great running into friends I don't see that often, whether they're from Microsoft or the press. It's kind of like a high school reunion. On the flip side, I still need to get real work done, and WinHEC is so busy it's next to impossible to do so. So I spent most of the week in "impending doom" mode and I jumped from place to place. Quite an experience. I should have the second parts of my Windows Vista Beta 2 and Microsoft Office 2007 Beta 2 review up by early next week, along with Part 1 of a Longhorn Server Beta 2 review I've been working on and some more Vista Feature Focus articles. I'm thinking about turning the Feature Focus articles into an eBook or something when they're all done; it should be a handy reference to all the new and improved stuff in Microsoft's next desktop OS, plus it could look great if it were done correctly. Speaking of WinHEC, the surprise star of the show was Windows Server Virtualization, which will ship as a free add-on for Longhorn Server sometime in early 2008. This feature adds machine virtualization services to the OS and will be available free with all Longhorn Server editions. Think of it as a much higher-performing version of Microsoft Virtual Server 2005, but with low-level system hooks and a tiny footprint. Windows Server Virtualization will support hardware hot-swapping and 64-bit guest OSs as Dell, HP Strategies Diverge Outside PC ArenaSource:CRN
May 16, 2006
Executives at Hewlett-Packard Co. and Dell Inc., fierce rivals in the personal computer market, described diverging paths for their companies' futures Monday. While Dell is squarely focused on being the volume leader for personal computers and other devices, HP is promoting broader goals in corporate data center management and printing. Despite these contrasting emphases, both companies will continue selling a lot of computers for the foreseeable future. Dell Chairman and founder Michael Dell, speaking at a San Diego technology conference, emphasized selling new consumer devices, such as state of the art computer monitors and media PCs designed to handle television, music and photos.
He described the increased productivity, including his own, from workers using multiple computing screens.
Dell also said that video game enthusiasts, rather than scientists, proved to be the largest customer segment for some of its more powerful machines -- a nod to the unpredictability of fast moving technology markets -- a trend he expects will continue as consumers find new uses for their machines. By contrast, HP Senior Vice President Dick Lampman, in an interview with Reuters at the San Diego meeting, focused on his company's software and system management projects.
Lampman, head of HP's research group, said that managing data centers is one of the company's main initiatives over the next five years. Beyond individual machines, data center management includes software, energy consumption and labor.
Sun Opens Java Distribution to Custom PC MakersSource:ChannelWeb May 16, 2006 Sun Microsystems is altering the licensing procedures for Java Standard Edition to enable custom PC makers to more easily bundle the Java platform with their systems. The change is aimed at putting custom system builders on an equal footing with Sun's larger OEM partners such as Dell, Apple, Gateway and HP, which already have distribution agreements in place. Coupled with Sun's announcement Tuesday of a new license enabling Linux distributors to bundle Java, the moves should help broaden availability of pre-installed Java technology. Java developers at Sun's JavaOne conference cheered the news. "That's the only hurdle for us with Sun -- people don't want to download [Java separately]. This will be a big plus for us," said Hideki Hiura, CTO of Justsystems, a Java-based XML application platform developer. Sage CRM SalesLogix Helps GuideOne InsuranceSource:Sage Software
May 15, 2006
Sage Software announced today that GuideOne Insurance, one of the nation's largest insurers of churches and faith-based institutions, has centralized corporate sales and external agency management using Sage CRM SalesLogix. GuideOne has continually expanded CRM functionality throughout its organization to departments handling sales, call center, agency support, underwriting and home office activities. The company currently has 50 Sage CRM SalesLogix users using the solution both on-premises and remotely via the Web and wireless devices.
GuideOne also uses Sage CRM SalesLogix as a partner management tool to monitor activities of the various agencies and individual agents who sell its insurance products, as well as track interactions with prospective agents. Sage CRM SalesLogix provides the sales directors with a comprehensive view of all agent conversations, meetings, sales projections and open sales opportunities. GuideOne selected Doextra Corporation, a Sage CRM Solutions business partner, to implement Sage CRM SalesLogix. Doextra designed several customizations within Sage CRM SalesLogix including a calculation tool that sales directors use on their laptop computers when meeting with agents to project sales numbers and graph sales volume. Another custom tab monitors each agency's computer configurations and Internet connection speeds to determine which GuideOne online tools each agency can use. Small firms in on big tech changesSource:Chicago Tribune
May 15, 2006
While big businesses historically have been the first to benefit from new technology because of the hefty costs associated with it, that's no longer the case, experts say. The shrinking cost of technology, from computers to Internet-based telecommunications, puts it well within the reach of even the tiniest companies, and their ability to embrace it quickly can give them an edge over their larger counterparts. Video conferencing also is becoming more prevalent, Bratton said, thanks to the technology becoming standard on many Apple computers. Meantime, he often recommends Jabber.org as a low-cost way for small businesses to set up their own instant messaging server. U.S. Mac users receive best supportSource:MacNN
May 08, 2006
A new report suggests that U.S. Mac users receive the best tech support compared to other free technical support systems. The Consumer Reports National Research Center found that only 55 percent of consumers who contacted technical support had their problem solved, drawing from surveys of 20,000 users with computer problems in the US, according to Macworld UK. Users said that most manufacturers provided "dismal" free tech support, with the exception of Apple's support for desktops/laptops and IBM's support for laptops. "Apple's support for desktops and laptops and IBM (Lenovo) for laptops. Apple solved 76 percent of survey respondents' problems, and IBM (Lenovo) solved 64 percent." Compaq was rated the worst free tech support, solving only 38 percent of desktop problems for respondents, while 15 percent of users with problems didn't even bother to contact the manufacturer's support due to negative previous experiences. Next-Generation Wireless Broadband Mesh DeployedSource:WirelessIQ
May 11, 2006
I've always said that wirelesss, except for aggregating connections, will rule the networking world for distances.
Sensoria Corporation, a leader in wireless broadband communications for mobile and municipal networks, has delivered 100 percent broadband wireless coverage to the California State University San Marcos campus in San Diego County, serving over 8,000 students, faculty and staff with a truly pervasive learning environment based on its EnRoute500 outdoor wireless technology deployed around the 304-acre hillside campus. The Sensoria network extends broadband connectivity outside campus buildings and into all of its open spaces providing continuous access to the Internet, which makes Cal State San Marcos the most connected public campus in San Diego County, as well as one of the most connected in the 23-campus California State University system and part of an emerging trend in the nation. "We're ecstatic to be offering our students such unparalleled connectivity for a campus environment. We're more than pleased with the Sensoria solution, which has exceeded our expectations in nearly every regard," says Wayne Veres, Dean and CIO, Instructional and Information Technology Services for Cal State San Marcos. The EnRoute500 dual radio outdoor wireless mesh routers deployed at Cal State San Marcos feature the next generation of Sensoria's WirelessFabric mesh networking platform with an advanced Quality of Service (QoS) framework and support for multiple user classes. The QoS mechanism enables priority to VoIP and other high priority traffic, and fairly distributes network bandwidth to connected clients. These upgrades achieve improved network performance and enable the network operator to designate multiple user classes or subscriber levels to allow for different levels of service such as higher priority to public safety users over public access. TSMobiles 1.3.1 Provides Corporate Users with Real-time Access to Desktop Computer from Mobile Phone and RIM BlackberrySource:PRWeb
May 8, 2006
TSMobiles recreates the desktop of a remote computer on the phone's display and lets you interact with it in real life in much the same way as you would, sitting behind the actual machine. This includes an ability to execute mouse and keyboard commands. With the TSMobiles software in place, you can edit electronic documents that reside on the remote computer, read and send emails in Outlook Express, surf the web using a browser, manage files and folders, perform administrative tasks and much more. And, of course, you have access to all remote devices such as printers, webcams, and serial ports.
Paradyne 3160 Channelized Voice and DataIf you're enabling the a paradyne 3061 cdu/dsu for channelized voice and data access remeber this gotcha. Fist a build up. A very experinced and knowledgable technical support engineer was sting up system on both sides of a point-to-point T1 for a custoemr. We've been supporting this custoemr for many years and they finally gave into purch Affordable Remote Support Solution - Remote Desktop Control on the Web
PC Remote Control On The Web
The technical language describing online support software could confuse the less experienced tech support person and lead to confusion.
The solution is a service and was developed essentially as online pc remote support software and is intended to permit access and control of a PC anywhere in the world. Since the description of the service includes the online factor, it means that both tech support personnel and the remote desktop user must have a connection to the Internet and thus are online. The speed of the connection could vary on both side of the support session, but obviously the faster it is the better. A broadband connection, such as DSL or a cable modem, is best but not required. Getting access and controlling computers remotely over the web for tech support is made simple and easy using this remote support service. I want to be sure the service would be a fit for what you are trying to do.
The solution is, at its core, a system developed to provide a mechanism or a way to get access to control a remote computer over the Internet. If you are familiar with other PC remote control software like PC anywhere from Symantec or remote desktop from Microsoft then this will be easy to understand except it does not have the limitations of those other applications. Online remote desktop control on the web often needs the the remote computer's user to log into a site using a code (like a PIN code or email address). Once logged in for the process of getting remote desktop control on the web, they're presented with the next web page that contains a connect (used as a confirmation) button and below it a manual download program link. Both of these options essentially do the same thing of getting the support software required for remote control on the computer and run it but go about it differently. If the button option is selected, the end-user clicks on it and remote control software downloads to their computer and with pre-configured information that it gets from your remote support account profile page, automatically connects to your computer running that's running the client remote control viewing software. Your software pops open from the minimized task bar icon to a maximized window on your computer and you now see and can control their computer. If the automatic download fails, this will happen if they do not have Java installed, they can run the remote support program by initiating the download from the connect page and choosing run or open like any other Internet download. Using the manual download link will also connect automatically to your viewer with pre-configured information. Now, setting up port forwarding is where some people have trouble understanding. It is simple to do for IT professionals but for others, for example some software developers, who are looking to provide support to their users and are not so knowledgeable in networking it can get confusing but not so far out technically that they do not eventually understand the basic principles. At this point I'd like to add that work on a major update to remove this requirement is in progress but there's no release date yet. On your router, it could be from any vendor like netgear, lynksys, d-link, a port forward or virtual server is setup. What this does is it permits the software that's downloaded to the remote computer to get through to your computer for remote control through the Internet side of the router to your computer on your local network LAN.
Computer remote control on the web
Every computer program that communicates on a network and particularly the Internet uses an IP address and a port. It's not a real physical port, it's a logical software port. This is how the computer knows what software is talking to or listening to the network. So on the router, the only requirement is that software communicating on port 5500 (the default) from the Internet is forwarded to the computer on the LAN that has the remote control software viewer listening for it. The port is forwarded to the IP address of the remote computer for support on the LAN. In most cases for basic networks, usually addressed with the last number changing like you described - .1, .2, .3. . A complete address as an example will look like 192.168.1.1, 192.168.1.2, 192.168.1.3, etc.. So a computer on your local LAN will have the remote control client viewer running on it waiting and listening on port 5500 for connections from computers for online PC remote support from the web that "want" to be controlled remotely. The router will have the port forward configured to point 5500 to the IP address of the support computer on your LAN. When a remote user logs in with your email address and clicks connect, support software downloads to their system and connects to your desktop system and you remote control their computer for support. Remote Support SoftwareAt the heart of on-demand remote support software that run and works over the web is software that provides remote access and control of computers for online remote desktop support . As such, there is always an inherent security risks that have to be addresses and reduced or eliminated. Some of which are just way overboard and cause more problems than they solve and others are legitimate PC support concerns. Some services for online remote desktop support and remote support software solutions batten down the hatches so much that they drag providing horrible performance. The security is such that if anyone connects to your computer, you'll have control of their system and not the other way around. You could always exit the remote control software that runs on your system once a session is complete to feel more secure. Once a session is active, no one can take control of the session or redirect it. Although the remote control software we use has the capability of encryption, it's not applied although we may add a checkbox on the profile page to permit our customers to turn it on or off as each requires. The encryption makes the software run much slower. This is not just our system, it's everyones even the very expensive flavors of support software. Our sessions are quick and even if you pay the large amounts of money other for another service that is doing encryption, they will not be faster or safer. I have to caveat the comments related to speed with the fact that network conditions make a difference in performance too. The encryption really has not worried our current base since they know that encrypting a remote control stream that's included them remotely controlling a computer for support to fix a printer or computer software setup or the end-users email program or any other common support issue isn't going to present a major security breach or even a concern. The end user is already logged in to their desktop since they have to be in order to initiate the download so there's no passwords being entered to steal either - which is unlikely anyone could do so anyway. Computer Remote Support SoftwareVery interested in your product, how secure is it in protecting information > while communicating with the remote desktop. > Also I am running off a router, where do I find a "Viewer Port Number"? > could that be the .2, .3, or .1 (depending on computer) on the net gear ip > address? > I know you say it is simple to set up but when you don't really know the > lingo you get confused. > also am I understanding that I just need to install this on the computer I > want people to have access to? > Thanks for your help. Affordable Remote Support Solution - Remote Desktop Control on the Web One of the most inviting features of any product is pricing of course. Functionality can sometimes be sacrificed. Sacrifice nothing for remote support. Remote support software for remote desktop control on the web is basically the requirement of remotely controlling a computer desktop or server through the Internet or on the local area network, like a LAN. All the other bells and whistles are extra and you will pay for them. Microsoft Livemeeting, now called EasyAssist, is one of those products. i have seen it in use and really liked the application. the one thing I did see is that it had plenty of options and features that in most every case will not be used. Basic functionality was remote control of servers and desktop and that it certainly did too.
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